Refund policy

Last updated 5 November 2026

REFUND & CANCELLATION POLICY

Effective Date: 04-11-2026

1. Introduction

Welcome to QR Code Generator.

This Refund & Cancellation Policy explains the terms governing subscription purchases, cancellations, refund requests, payment errors and billing-related issues associated with our QR Code Generator Platform.

By purchasing a subscription or using our paid services, you acknowledge that you have read and understood this Policy.

This Policy should be read together with our Terms & Conditions and Privacy Policy.

2. Nature of Our Services

[Your Brand Name] provides digital QR code generation and management services.

Our services may include:

  • Static QR code generation.

  • Dynamic QR code generation.

  • QR code customization and branding.

  • Logo integration.

  • QR code downloads.

  • QR scan analytics.

  • Dynamic QR destination management.

  • Bulk QR generation.

  • Other features offered under available subscription plans.

Our services are delivered electronically through our website.

We do not sell or ship physical products under these subscription plans.

3. Subscription Plans and Payments

We may offer free and paid subscription plans.

Our paid plans may include:

  • Basic Plan: ₹ 899 per month.

  • Premium Plan: ₹1499 per month.

The actual price, features, billing cycle, applicable taxes and usage limits will be displayed on the pricing or checkout page before purchase.

Users should review their selected plan carefully before completing payment.

Subscription charges are separate from any third-party services or external products purchased by Users.

4. Refund Eligibility

We generally do not provide refunds for subscriptions merely because a User changes their mind, does not use the Platform or decides to discontinue using the services after purchase.

However, refund requests may be considered in the following circumstances:

4.1. Duplicate Payments

If the same subscription payment is successfully charged more than once due to a technical or payment processing error, the duplicate amount will be reviewed for an appropriate refund.

4.2. Payment Deducted but Subscription Not Activated

If payment has been successfully deducted from your bank account or payment method but your subscription is not activated, please contact our support team.

We will verify the transaction and either activate the subscription or process an appropriate refund.

4.3. Technical Failure

If a technical problem attributable to our Platform prevents you from accessing or using the paid features you purchased, we will investigate the issue.

Depending on the circumstances, we may:

  • Restore the affected service.

  • Extend the subscription period.

  • Provide an appropriate service adjustment.

  • Issue a refund where justified.

4.4. Incorrect Billing

If you are charged an incorrect amount due to a billing error attributable to us, please contact our support team.

Verified excess charges will be corrected or refunded as appropriate.

4.5. Unauthorized Transactions

If you believe a payment was made without your authorization, immediately contact your bank or payment provider and notify our support team.

We will investigate the relevant transaction and cooperate with the payment provider as required.

4.6. Material Service Unavailability

If an essential paid feature remains unavailable due to a prolonged technical issue attributable to us and we are unable to provide a reasonable resolution, an appropriate refund or alternative remedy may be considered.

Nothing in this Policy limits refund rights or remedies available under applicable law.

5. Non-Refundable Situations

Subject to applicable law and the exceptions listed in this Policy, refunds will generally not be provided in the following situations:

  1. The User changes their mind after purchasing a subscription.

  2. The User purchases the wrong subscription plan.

  3. The User does not use the available subscription features.

  4. The User forgets to cancel a subscription before its renewal date.

  5. The User fails to understand the features or limitations clearly disclosed before purchase.

  6. The User's QR code does not work because of incorrect information or an incorrect destination URL entered by the User.

  7. The User experiences problems with an external website or third-party destination linked through a QR code.

  8. The User's account is suspended or terminated due to a verified violation of our Terms & Conditions.

  9. The User does not achieve expected business results, customers, scans, leads or revenue.

This section does not exclude refunds or remedies required by applicable law.

6. Subscription Cancellation

Users may cancel their subscriptions through the account settings or by contacting our customer support team.

6.1. Cancellation Before Renewal

Users are encouraged to cancel their subscription before the next billing date if they do not wish to continue using paid services.

6.2. Access After Cancellation

Unless otherwise specified, cancellation will stop future subscription renewals.

Users may continue accessing their paid features until the end of the already-paid subscription period.

6.3. Cancellation Does Not Automatically Mean Refund

Cancelling a subscription does not automatically result in a refund for the unused portion of the current billing period.

However, eligible refund requests will be considered under this Policy and applicable law.

6.4. Automatic Renewal

If automatic renewal is offered, it will only be activated with the User's appropriate authorization.

Users may withdraw their renewal authorization or cancel future renewals through the available cancellation mechanism.

We will provide applicable renewal information and payment notifications in accordance with relevant payment regulations.

7. Dynamic QR Code Subscription Expiry

Some QR code features may depend on an active paid subscription.

When a subscription expires or is cancelled:

  • Access to premium features may be restricted.

  • Dynamic QR destination editing may become unavailable.

  • Scan analytics may no longer be accessible.

  • Additional QR management features may be disabled.

  • Existing QR code functionality may be affected depending on the subscription plan.

The applicable effects of subscription expiry will be disclosed in the relevant plan details.

Users are encouraged to review the expiry conditions before purchasing a subscription.

Where possible, we may provide an option to renew or upgrade a subscription to restore applicable functionality.

Subscription expiry alone does not create an automatic entitlement to a refund.

8. Free Plan and Free QR Codes

Users accessing free features of our Platform are not charged subscription fees for those features.

Accordingly:

  • Refunds do not apply to features used entirely under a free plan.

  • Free plan users are subject to the applicable usage limitations.

  • Upgrading to a paid plan does not automatically entitle a User to a refund for previously used free services.

  • Any paid upgrade or purchase will be governed by the applicable subscription terms.

9. How to Request a Refund

To request a refund, Users should contact our support team using the official contact information provided below.

Please include:

  • Full name.

  • Registered email address.

  • Subscription plan.

  • Payment transaction ID or reference number.

  • Date of payment.

  • Amount paid.

  • Reason for requesting a refund.

  • Supporting payment proof, if applicable.

Our support team may request additional information where reasonably necessary to verify the transaction.

Please do not share your UPI PIN, card CVV, banking password or other confidential payment credentials.

10. Refund Review and Processing

All refund requests will be reviewed based on the circumstances of the transaction.

Our process may include:

  1. Receiving the refund request.

  2. Verifying the payment transaction.

  3. Reviewing the account and subscription status.

  4. Investigating any reported technical or billing issue.

  5. Communicating the decision to the User.

  6. Processing an approved refund through an appropriate payment method.

Approved refunds will generally be initiated within 7–10 business days after approval, subject to payment gateway processing and applicable legal requirements.

The actual time taken for the refunded amount to appear in the User's account may depend on the bank or payment provider.

Where applicable law requires a shorter processing period, the statutory timeline will prevail.

11. Refund Method

Approved refunds will generally be issued through the original payment method used for the transaction.

Depending on payment gateway capabilities and applicable requirements, an alternative refund method may be used after appropriate verification and confirmation.

We do not guarantee that refunds will be issued through a different payment method in every case.

12. Chargebacks and Payment Disputes

If you notice an incorrect or unauthorized payment, please contact us promptly.

We encourage Users to contact our support team before initiating a payment dispute so that genuine billing problems can be investigated and resolved.

However, nothing in this section restricts a User's right to approach their bank, payment provider or competent authority regarding a legitimate payment dispute.

We may provide relevant transaction records and account information to the payment provider where legally permitted and necessary for dispute resolution.

13. Subscription Renewal Charges

If a User has authorized recurring subscription payments, the subscription may renew according to the selected billing cycle.

Users are responsible for managing their renewal preferences.

If a renewal payment is processed after a valid cancellation request was submitted before the applicable renewal deadline, the User may contact our support team for investigation and an appropriate refund where the charge is found to be incorrect.

If a subscription has already renewed, cancellation will generally prevent the next renewal rather than automatically refund the current billing period.

This provision does not override applicable consumer rights or payment regulations.

14. Promotional Offers and Discounted Plans

Promotional subscriptions, discounted plans, special offers and coupon-based purchases will be subject to the terms disclosed at the time of purchase.

The availability of refunds for promotional purchases will be assessed under this Policy and applicable law.

We will not use promotional conditions to exclude mandatory statutory refund rights.

15. Account Suspension and Termination

If an account is suspended or terminated because of fraudulent activities, prohibited use, misuse of the Platform or violation of our Terms & Conditions, subscription access may be restricted.

In such circumstances, refunds will be assessed based on the nature of the violation, the services already provided and applicable law.

We reserve the right to investigate suspicious transactions and prevent misuse of refund mechanisms.

16. Grievance Redressal

If you are dissatisfied with a refund decision or experience a billing-related issue, you may contact our Grievance Officer.

QR CODE GENERATOR
Operated by: Aknova Tech
Website: https://qr-codegenerator.in/
Email: support@qr-codegenerator.in

We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month, in accordance with applicable requirements.

17. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy from time to time.

Any material changes will be published on our website along with an updated effective date.

Changes will not override refund rights that have already accrued under applicable law.

18. Governing Law

This Policy shall be governed by the laws of India, including the Consumer Protection Act, 2019 and other applicable rules and regulations.

Any disputes will be handled in accordance with applicable Indian law.

Nothing in this Policy limits the statutory rights of consumers to approach competent Consumer Commissions or other relevant authorities.

19. Contact Us

For refund requests, subscription cancellation or payment-related assistance, please contact:

QR CODE GENERATOR
Operated by: Aknova Tech
Website: https://qr-codegenerator.in/
Email: support@qr-codegenerator.in

WE AIM TO PROVIDE A TRANSPARENT AND FAIR REFUND PROCESS WHILE ENSURING THAT USERS UNDERSTAND THEIR SUBSCRIPTION RIGHTS, BILLING OBLIGATIONS AND CANCELLATION OPTIONS.